I succumbed to the infamous burnt power supply issue with my MacBook Pro. After two years of solid use and abuse, it finally gave up the ghost.
I'm still covered under AppleCare pro support, and as this is a known issue -- I figure getting a new adaptor is a no-brainer. A quick call to the AppleCare support line, and the nice gentleman on the other end agrees. We make an appointment for the next day at the local apple store. In the mean time, I head to Fry's to pick up a new supply, as this is my work machine. My battery is also crappy and lasts less than an hour, and I've got plenty more work to do than that.
The next day, I head to my "Genius Bar" appointment around lunch time. Right on time, my name is called. This is the last thing the genius does well.
First, he has no idea why I'm there. Second, he has no idea I'm currently under AppleCare pro coverage. The phone support representative said both of things would be "in the system" and I'd be taken care of right away. There are three possibilities here. Either the genius didn't check the system to see why I was there, or the phone support person did not put the info in the system, OR... there is no system at all.
Second, I have to convince the mac'tard -- oops, genius -- that I'm really covered by apple care. I brought my laptop just in case, but I also had my original apple care coverage certificate. The mac'tard says "duhhh, errrr... I'm not sure it has the info I need to look up your information. Can I just get the serial number from your computer?" Look, mac'tard -- right THERE (I show him) -- that IS the serial number. "duhhh, errrrr --- let me enter it in and see if it works." Needless to say, it was the correct serial number. The astonished "genius" then declares me valid and legal.
Now, as if I was not having enough fun already...
I finally get the requisite "so, what seems to be the problem." Eyes, rolling, I said "'scuse me, while I whip this out" (boy, I wish I really did say that). I show him my obviously charred power adaptor. The genius is perplexed. He turns it over, and around, and flexes the cable, smells it, etc. I'm surprised he didn't stick his tongue on the burnt part to taste it.
After several minutes of deep contemplation, the answer comes: "I believe your adaptor shorted out." WOW. I bow and kneel in the awesome presence of the obviously superior mac-intellect of the certified Genius standing before me. Clearly, I am not worthy and should run from the store screaming giddy joy like a little school girl.
Due to my obviously lesser mac-intellect, I now get the obligatory/deragotory solution that these geniuses must be trained to dole out. "Sir, we will replace your adaptor THIS time... but let me show you how to wrap your cord so it doesn't happen again. See, you need to loop the thin cord before wrapping it around the posts..." I stop him mid-sentence (and yes, this part is true). I pull out my brand-new adaptor (purchased the night before) from my laptop bag. It has the very stress-reducing loop of which he was so graciously attempting to inform me. I actually say "I'm not retarded. I've done it this way for TWO YEARS." [blank stare -- both directions] "uhhhh, ok. let me get that part for you."
Finally convinced of his mac'tardedness, the genius fetches a new power brick from the back. Sign here, date that. And, I'm done.
So, I get that the genius bar probably spends 99% of the time dealing with regular idiots. I mean, we are talking about the apple store here. But I'm quite certain, when I show you a burnt, charred power adaptor -- you should just fetch me a new one.
At the end of the day, I now have two power supplies -- which actually makes life a tad easier for this nomadic worker. My primary work-spot at home now has a permanent adaptor. Setting up and leaving that spot is slightly less of a burden.
Apple support sent me a follow-up email, asking me to rank the "experience." I'm definitely going to reply with the appropriate negative feedback, but boy am I tempted to just link to this post...